AI Chatbots & Virtual Agents

 Virtual agents that answer your customers, capture leads and get routine tasks done — on your website and the messaging apps your customers use
Illustration of an AI virtual agent rising from a smartphone

Frequently Asked Questions

Illustration of people around the letters FAQ
  • What is a chatbot or virtual agent?

    A chatbot — today often called a virtual agent or AI agent — is software that holds a conversation with your customers in writing or by voice. Modern virtual agents understand everyday language, answer from your own knowledge base, and can complete tasks such as booking an appointment, taking an order or opening a service ticket, handing the conversation to a person whenever it is needed.

  • What is a Chatbot Knowledge Base?

    Think of a knowledge base as the brains behind your chatbot. It is a collection or repository, of information. Think of it as simple as a spreadsheet of questions and answers about your company that is maintained by you and deployed by your chatbot at just the right time: when it's requested by the customer.

  • Do I need to provide my Chatbot Knowledge Base?

    All we need from you is a simple spreadsheet containing questions and answers and leave the rest to our expert team who will work with you at every step to customize the knowledge base so you get the best service from your chatbot.

  • How can a Chatbot help my business?

    Chatbot helps you to engage your customers with your brands. They help build relationships with customers through interactive and tailored content. Eventually, chatbots bring a personal experience into the conversation, making the conversation experience richer and useful for businesses. This in turn helps to generate more leads.

  • Which industries can use a Chatbot?

    Any industry can use chatbots to increase revenue, automate processes or streamline customer service. Some of the examples include

    eCommerce companies for lead generation
    Educational institutions for training
    Restaurants for placing orders
    Travel companies for bookings
    General inquiries or F.A.Q
    Service Helpdesk for creating Service Tickets

    Contact us today and our team will be happy to assist you with any questions.

  • How do you count chat messages?

    We count chat sessions that include at least one successful interaction between your customer and the chatbot. Spam is never counted.

  • Can I use Chatbot on several websites?

    Sure! Feel free to use your chatbots wherever you need.

  • Which channels does Chatbot Portal support?

    Your chatbot can run on your website and on the messaging apps your customers already use: WhatsApp, Facebook Messenger, Instagram, SMS, Apple Messages for Business, Microsoft Teams and Slack. When a conversation needs a person, it hands off to your team or to your helpdesk or contact-center platform, such as Zendesk, Salesforce or Twilio.

  • How is Chatbot Portal priced?

    Pricing is tailored to your message volume, channels and features. Book a discovery call and we will recommend the right package and send you a quote.

  • Do you build custom chatbots for larger organizations?

    Yes. Chatbot Portal is a product of Pumpcin LLC, which builds enterprise AI agents, voice assistants and contact-center automation. Visit pumpcin.com to learn more.

 

Features

Availability

Answers customers 24/7, so no question has to wait for business hours.

Agility & Accuracy

Instant, consistent answers from your own approved knowledge base, every time.

Sentiment Analysis

Sentiment analysis allows businesses to identify customer sentiment toward products, brands or services in Chatbot conversations and feedback.

High ROI

Automating routine questions frees your team for higher-value work, so a well-scoped chatbot can pay for itself quickly.

Scalability

Scales with demand to handle busy periods and high conversation volumes without extra staff.

Integrations & APIs

Chatbots connect to the channels your customers already use — website chat, WhatsApp, Facebook Messenger, Instagram, SMS, Apple Messages for Business, Microsoft Teams and Slack — and hand off to your helpdesk or contact-center platform, such as Zendesk, Salesforce or Twilio.

Illustration of a team working together at their desks

Deal with Customer Queries in Minutes

Never miss a chance to engage with your customers.

  • 24/7 Availability
  • Lead generation
  • Better Sales revenue

Provide Highly-Tailored Recommendations

Virtual agents answer customers' questions from your own knowledge base.

  • Personalized Greeting Messages
Illustration of a team reviewing results together
Illustration of a team collaborating with chat messages

Engage Users in a Unique Way

Chatbot helps you to engage your customers with your brands. Build relationships with customers through interactive and tailored content.

  • Improved Customer Experience
  • Instant Customer Feedback
  • Better UI/UX Experience

How Chatbot Portal is Different From Other Competitors?


We strongly believe in providing great quality and excellent customer service. We encourage you to contact our customer team for any questions at 713-8100-713 so we can take care of you right away unlike our competitors, who might provide the option of contacting them via email only with longer response times.

Existing customers can reach our support team any time at team@pumpcin.com.

We build specialized bots focusing on your business needs and customize them to represent your brand value rather than one size fits all approach.

Our team will work with you on every step of the build process so that you get the Chatbot that you need.

Our Pricing Plans


Basic

Custom

     

  • 5,000 Msgs. /month
  • AI Smart knowledge base
  • Chat Widget for Website
  • Greeting Msgs.
  • Basic Support

Standard

Custom

    All of Basic +

  • 10,000 Msgs. /month
  • Smart Commands
  • Link Sharing
  • GIF Msgs.
  • Standard Support
Most Popular + Live Chat
 

Premium

Custom

    All of Standard +

  • 30,000 Msgs. /month
  • Play Videos
  • Text to Speech
  • Feedback Form
  • Agent Live Chat
    2 Chat Seats Included, more available
  • Premium Support

Ultimate

Custom

    All of Premium +

  • Unlimited Msgs. /month
  • Login & Single Sign On
  • Multi language support
  • Chatbot App for Mobile
  • Chat Analytics
  • Custom Bot URL
  • Custom Bot Branding
  • Custom API's & Plugins
  • Custom Dialog Workflows
  • Create Service Tickets
  • View Reports
  • WhatsApp, Messenger, Instagram, Teams & Slack
  • Multiple Live Chat Seats
  • Ultimate Support

Have a question?

Submit your details our experts will respond you very soon.

Need a custom enterprise build?

Chatbot Portal is a product of Pumpcin LLC. For larger organizations, Pumpcin designs and delivers enterprise AI agents and contact-center automation — voice and chat, integrated with platforms such as Genesys, Five9, Amazon Connect, NICE CXone, Salesforce and Microsoft Dynamics 365.

Visit pumpcin.com

So what are you waiting for !

Call us today at 713-8100-713 or email us at team@pumpcin.com to book a free discovery call.