Frequently Asked Questions

A chatbot — today often called a virtual agent or AI agent — is software that holds a conversation with your customers in writing or by voice. Modern virtual agents understand everyday language, answer from your own knowledge base, and can complete tasks such as booking an appointment, taking an order or opening a service ticket, handing the conversation to a person whenever it is needed.

Think of a knowledge base as the brains behind your chatbot. It is a collection or repository, of information. Think of it as simple as a spreadsheet of questions and answers about your company that is maintained by you and deployed by your chatbot at just the right time: when it's requested by the customer.

All we need from you is a simple spreadsheet containing questions and answers and leave the rest to our expert team who will work with you at every step to customize the knowledge base so you get the best service from your chatbot.

Chatbot helps you to engage your customers with your brands. They help build relationships with customers through interactive and tailored content. Eventually, chatbots bring a personal experience into the conversation, making the conversation experience richer and useful for businesses. This in turn helps to generate more leads.

Any industry can use chatbots to increase revenue, automate processes or streamline customer service. Some of the examples include

eCommerce companies for lead generation
Educational institutions for training
Restaurants for placing orders
Travel companies for bookings
General inquiries or F.A.Q
Service Helpdesk for creating Service Tickets

Contact us today and our team will be happy to assist you with any questions.

We count chat sessions that include at least one successful interaction between your customer and the chatbot. Spam is never counted.

Sure! Feel free to use your chatbots wherever you need.

Your chatbot can run on your website and on the messaging apps your customers already use: WhatsApp, Facebook Messenger, Instagram, SMS, Apple Messages for Business, Microsoft Teams and Slack. When a conversation needs a person, it hands off to your team or to your helpdesk or contact-center platform, such as Zendesk, Salesforce or Twilio.

Pricing is tailored to your message volume, channels and features. Book a discovery call and we will recommend the right package and send you a quote.

Yes. Chatbot Portal is a product of Pumpcin LLC, which builds enterprise AI agents, voice assistants and contact-center automation. Visit pumpcin.com to learn more.